Frequently Answered Questions

At DREAMYSILK, we always put our customers first and seek out skin-friendly and high-quality silk products on the market. To achieve that, we only use the highest grade Mulberry Silk, which is known as the "Queen of Fibers

At DREAMYSILK, we have a relentless commitment to quality and perfection. "Designed to last" is our motto.

Our Bedding Production Division is led by a team of Master Silk Weavers, with a combined experience of over 40 years of experience in Silk Sheet production.

Our Sleepwear Production Division is supervised by our Master Tailors, with over 30 years of experience working with Silk. These Tailors complete all Silk product customizations by hand.

An extensive team of Quality Assurance (QA) experts inspect all our products at every step of the production process to ensure that our silk products are manufactured to the highest of standards.

What is ethically sourced silk or Mulberry Silk?

Traditional silk is made by boiling silkworms alive to separate them from their silky cocoons. For some, this just won’t do.

Mulberry silk is a kinder alternative, made by waiting for the worms to emerge naturally (as moths) before gathering their cocoons to produce our proprietary weave. 

When will you ship my items?

- All items are subject to a handling period before they are dispatched.

- 99% of orders leave the warehouse within 1-3 days of payment.

- We will notify you by email when your items have been shipped.

 

Where are my items coming from?

Although our fulfillment house is located in North America, some of our specialty items are located in other countries such as Australia, Germany, France, United Kingdom and the United States of America.

 

Where do I track my orders?

Most tracking will be found using USPS.com. If your order is going to Canada - Please Note: Once your packages crosses the Canadian border, your tracking will be found on CanadaPost.ca and will no longer be found on USPS.com

 

When will I receive my item(s)?

Apparel items, pillow cases, and sleepwear should be received within 1-2 weeks of your order date. This may be a little longer for international delivery. For other specialty and giveaway items, please allow up to 3 weeks for delivery as they must be made on demand.

 

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

Please keep this in mind when receiving deliveries.

If you have any other questions, please email support at support@dreamysilk.co and we will do our best to help you out.

 

Returns

If you wish to get an exchange or refund please contact us to receive the address of our nearest returns warehouse. 

*Customers will have to cover their own shipping cost.

**For damaged goods, please contact support with a picture of the damage to get a replacement.

Covid-19 and USPS

During this national emergency, the U.S. Postal Service is firmly committed to being a source of constancy and reliability in every community. We partner with USPS to deliver packages to our customers in a timely and dependable manner. There has been an impact in delivery times, however we are doing everything we can including taking up private channels to ensure timely delivery.